Privacy Policy

Privacy Policy

At Soaring Together, our purpose is simple — to walk alongside individuals and families, offering genuine care, understanding, and practical support.

We provide a safe and encouraging space where every person is valued for who they are and supported in achieving their personal goals.

Our services are built on trust, empathy, and a deep respect for each person’s journey.

Whether it’s lending a helping hand at home, guiding someone through new opportunities, or being a steady presence during challenging times, we are here to make sure no one has to navigate life’s challenges alone.

1. Introduction

Soaring Together Pty Ltd (ABN 42 685 350 707) is committed to protecting the privacy of our participants, families, and website visitors. We handle personal and sensitive information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements.

2. Information We Collect

To provide high-quality disability support and therapy services, we may collect:
  • Personal Information: Name, date of birth, contact details, and NDIS participant numbers.
  • Sensitive Information: Health records, disability details, functional capacity assessments, and support plans.
  • Digital Data: IP addresses, browser types, and interaction data via cookies when you visit our website or engage with our ads.

3. How We Collect Information

We collect data through:
  • Direct Inquiries: When you fill out a contact or referral form for our NDIS services (Occupational Therapy, Mentoring, Employment Support, etc.).
  • Digital Advertising Tools: We use (Not limited to) Google Tag and Meta to understand how users interact with our website and to deliver relevant advertisements to people who may benefit from our services.

4. Use of Cookies and Advertising Technology

We use cookies to:

  • Track the performance of our Meta and Google advertising campaigns.
  • “Remarket” our services to you (showing you ads on Facebook, Instagram, or Google after you have visited our site).
  • Improve website navigation and user experience.

You can opt-out of targeted advertising via your Facebook ad settings, Google’s “My Ad Center,” or by using browser-based cookie blockers.

5. How We Use Your Information

Your information is used to:

  • Deliver and personalize your NDIS support services.
  • Communicate with you regarding your inquiries or service bookings.
  • Comply with our legal obligations under the NDIS Quality and Safeguards Framework.
  • Improve our community outreach and marketing efforts.

6. Data Security and Disclosure

We take the security of health and disability data very seriously.
  • Security: Information is stored in secure, encrypted systems with access limited to authorized staff.
  • Disclosure: We do not sell your data. We only share information with third parties (such as the NDIA or other health professionals) with your explicit consent, or where required by Australian law.

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    7. Your Rights

    You have the right to access the personal information we hold about you and request corrections if it is inaccurate. You may also withdraw your consent for us to use your data for marketing purposes at any time.

    8. Contact Us

    For questions regarding this policy or to update your information, please contact our Privacy Officer:

    Soaring Together Pty Ltd Email: info@soaringtogether.auLocation: Welland, SA 5007Phone: 1300 119 302

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      At Soaring Together, we believe in creating a world where every person has the opportunity to thrive at their own pace.

      Our mission is to provide compassionate, personalized support for individuals living with disabilities, helping them build confidence, independence, and a meaningful connection to their community.

      We offer a range of services including Occupational Therapy, In-Home Support, Employment Services, and Mentoring — each designed to meet unique needs and goals.

      With a focus on dignity, empowerment, and positive change, our dedicated team works alongside participants, families, and carers to create tailored pathways for growth.

      Whether it’s developing daily living skills, finding the right job, or building social confidence, we’re here to ensure every step forward feels supported.

      Soaring Together isn’t just our name — it’s the way we work, uplifting individuals so they can achieve their full potential and live life to the fullest.